Returns & Refunds

Last updated: November 2026

Perishable Products

Due to the perishable nature of our products, we are unable to accept returns in the traditional sense. However, we are committed to customer satisfaction and will address any issues promptly.

Reporting Issues

If you receive products that are damaged, spoiled, incorrect, or not as described, please contact us within 24 hours of delivery or collection. Include the following:

• Your order reference number (e.g. PS-XXXXXX)
• A description of the issue
• Photos of the affected items (if possible)

What We Offer

After reviewing your report, we may offer one of the following:

• Replacement: We will send replacement items at no additional cost
• Credit: Store credit for future orders
• Refund: A full or partial refund to the original payment method

Conditions

• Issues must be reported within 24 hours of receiving your order
• Products must have been stored appropriately after delivery or collection
• We reserve the right to inspect returned items or request photographic evidence
• Refunds are processed within 5–10 working days

Cancellations

Enquiries can be cancelled at any time before confirmation. Once an order is confirmed and preparation has begun, cancellation may not be possible. Please contact us as soon as possible if you need to make changes.

Contact

For returns or refund enquiries, please contact us with your order reference number.